Terms of Service

By creating a SurakshaCard account, ordering a card, or subscribing to document access, you agree to these terms and to our Privacy Policy.

SurakshaCard is an emergency medical ID: a physical card with a QR code showing essential emergency information (name, blood group, known conditions, emergency contact) to anyone who scans it, plus a PIN-protected profile for your full medical history and documents, shareable with people you trust.

SurakshaCard is an information aid, not a medical device or medical service, and is not a substitute for professional medical judgment or emergency services. In a true emergency, call your local emergency number first.

You must be at least 18 years old to create an owner account. You're responsible for the accuracy of the information you provide, including for any profiles you create on behalf of a family member or dependent, and for keeping your login PIN and any document-access PINs you share confidential.

The physical card is a one-time purchase; document access is a yearly subscription per profile bundle. Prices are shown at the time of purchase and payments are processed by our third-party payment processor — we never see or store your card/UPI/bank details.

See our Refund Policy — at this time, card orders and document subscriptions are non-refundable.

If your physical card is lost or damaged, email surakshacardsupport@gmail.com and our support team will help you with a replacement.

You agree not to create fraudulent profiles, impersonate someone else, or use the QR code or PIN system to gain unauthorized access to another person's medical information.

We aim to keep SurakshaCard available at all times but don't guarantee uninterrupted access — the service is provided “as is,” without warranties of any kind.

To the fullest extent permitted by law, SurakshaCard is not liable for any harm arising from reliance on information displayed via the service, from a third party's actions after accessing shared information, or from the unavailability of the service, including in a medical emergency.

You can close your account at any time by emailing surakshacardsupport@gmail.com.

These terms are governed by the laws of India.

If these terms change, we'll update the “Last updated” date above. Continued use of SurakshaCard after a change means you accept the updated terms.

surakshacardsupport@gmail.com — support is available 24 hours.